| Posted in Q&A

Customer Comments – Jan 7

Here is a quick list of comments or questions that customers submitted from the past couple weeks.


Customer Comment: I wish all the Carhartt Jeans came in a 38″ length. But you do have two styles that do so I need to be thankful for that.Thank you.
Dungarees Response: Yeah, unfortunately that length of jean is a pretty slow mover, so I’m assuming Carhartt just doesn’t make them in very many styles.


Customer Comment: I wanted to pay on Dungarees.net using PayPal, but could not get free shipping using it.
Dungarees Response: The shipping rules on the site are the same whether paying with credit card or by Paypal.


Customer Comment: I don’t appreciate having to complete a survey on my purchase at Dungarees.net prior to receiving the product.
Dungarees Response: The survey is completely optional and is presented on the checkout confirmation page.


Customer Comment: Dungarees.net should have free shipping for Cyber Monday.
Dungarees Response: It’s hard to keep up as it is! :-)


Customer Comment: There were limited sizes on Carhartt youth size bibs.
Dungarees Response: We did have some stock issues on some of the Carhartt kid’s styles over the holidays, but they should be back in-stock now.


Customer Comment: I would have liked faster shipping options, I would have gladly paid more to have this shipped overnight.
Dungarees Response: More than likely there was 1 or more items causing the issue. All items in the cart have to be available from our main warehouse to be eligible for upgraded shipping. That covers about 80% of Carhartt orders generally.


Customer Comment: The item I ordered was on back order until the end of December. When I placed the order it stated that it was in stock and ready to ship. I went back on after receiving the email about the back order and the site still said the item was available. If it isn’t available, take it off your website or explain that it will be on back order for weeks!
Dungarees Response: We try to account for this as best we can. We do receive inventory feeds from all of our vendors with inventory levels. Sometimes those aren’t completely accurate, and sometimes we may just run out of an item on our end before the item get’s removed. It is a process we are continually working to improve and automate, we hate giving customers bad information more than anyone!

9 comments

  1. Jane

    Dungarees stands by the products they sell! My husband is a foreman of our marine construction business. He wears carhardt bib coveralls and i always buy them for Dungarees. After just a few short months the side zipper broke.When I contacted them they said ship them back and we will inspect them. Within a couple days i got an email saying a new pair was on their way! I will ALWAYS order from Dungaress!!!

      • Shayna

        Claudia,
        Your order has shipped and is scheduled to deliver today. Sometimes when an order is being drop shipped from the factory we do not get the tracking information right away. We apologize for any delay getting this information to you. Please feel free to contact us with any questions or concerns.

  2. Bob

    I have been a customer for a few years now and I haven’t had any issues.
    The quality and service keep me coming back. We have several Carhart retail shops in the area but, I get treated right at “dungarees”.

  3. Brad

    I was wondering when you will start carrying Model CMR8859 Carhartt CSA 8″ safety work boot. I see it advertised in the Carhartt web site.

  4. Josh

    Would love to start seeing more hi vis clothes by carhart. Espeacially hoodies with no zip. Also wish the dungarees store by st louis carried more things that are on the web site. Like new items. Still love the service and carhartt gear

    • Shayna Buckridge

      Carhartt is continuously coming out with new high visibility work wear. Although they do not have any hoodies without zippers at this time, please continue to check our website for new items. If there is something on our website that you would like to try on at the St. Louis location, you can speak to sales representative in the store and they can order it in for you.

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