When using a credit card or PayPal, you are charged for your order as soon as you hit the submit button. You also have the option of sending a check or money order, in which case we will not ship your package until the check clears or we receive the money order.
Sales tax will be applied to orders shipping within the state of Missouri. There is no sales tax for any order shipping outside the state of Missouri.
If you are unable to choose a color or size, we are currently sold out of that item.
We ask for your email address in order to send you a confirmation and product summary, as well as shipping information and updates. We also use this as a way of contacting you if there are any issues with your order. We do not sell any of your information and will only use your email to send you order updates. If you do not sign up on our email list, we will not send you promotional emails.
No, you must use credit card, money order, or check when placing orders over the phone.
When your card is declined in our system, it creates a pending charge to your account. We are not holding the funds nor has your order been placed. Generally, it takes 2-3 business days for the pending charge to be automatically dropped from your account.
In order to use your in-store gift card online you will need to contact a customer service representative to convert your in-store card to an online gift card code. This code will then need to be entered on the last page of checkout under the payment information.
No, we do not accept Carhartt gift cards in-store or online. They can only be used on Carhartt.com.
Yes. We use an SSL Certificate from Verisign® with 256-bit encryption to keep your information secure. Your transaction details get processed through 3Delta Payment Systems and we DO NOT store any of your credit card information.
Yes. If you have an account with us, you may log-in and view any order that you have placed. If you do not have an account with us, you may still view your order here. We will provide you with an order status if your item hasn't shipped or a tracking # if it has been shipped.
You will need to call us immediately or send an email to firstname.lastname@example.org to change your order. If the order has been shipped, we cannot make any changes to the items on your order. If you need to change your shipping address and your order has been shipped, you may be subject to additional shipping fees.
If your order is over $55 and shipping within the contiguous United States then shipping is FREE. If it is less than $55, you will be charged $5.95 for shipping. Orders shipping internationally or to Alaska/Hawaii/APO may incur extra shipping costs. You can read more here.
Generally, orders delivering within the continental United States ship out within 1 - 6 business days. The package usually delivers within 1-5 business days after it leaves our facility. If an item you have ordered is on backorder, you will be notified during checkout and by email.
Most orders inside the continental Unites States are shipped via UPS and the United States Postal Service. International and Alaska/Hawaii/APO orders are shipped using the United States Postal Service. Additional charges may apply to international and Alaska/Hawaii/APO shipments. Read more here.
If you are unable to upgrade shipping during checkout, we may be sold out of one or more of the items on your order, in which case we are unable to upgrade shipping. In this instance, your order will ship out in 2-6 business days.
No, all shipping costs must be paid directly to Dungarees.net.
Yes. You are always responsible for the shipping cost for packages coming back to Dungarees whether it is an exchange or a return. You may choose any carrier and we would recommend insuring your package. We also have UPS return shipping labels available for $5.95 for orders shipping in the contiguous 48 states. You can find those here.
Exchanges work the same as new orders. If the total value of your exchange items is less than $55, you will be charged $5.95 for shipping. If the value of your exchange order is over $55, your exchange will ship for free.
Once we receive your return package, we will charge the original form of payment used for your original transaction. If you are returning for refund, we will refund $5.95 less to your account. You do not pay UPS if you are using our shipping label.
Once we receive your return shipment, it is processed within 1-3 business days. It takes another 2-3 business days for a refund to be applied or exchange items to ship out. If you need your exchange items faster, you may place a new order and request a refund for your original order.
Yes, but the item is subject to a restocking fee of 10-20%. If the item is not in re-sellable condition (washed, worn, etc.) it will be returned to you at your expense.
In some cases, we do allow returns after 90 days for exchange only. It is determined on a case by case basis so please contact us before returning your item.
To return defective items you must contact a Dungarees.net customer service representative for authorization within 10 days of receiving your order.
When an item is on backorder, it will ship from the factory as soon as it is available. If you have other items in your order and your order total is $110 or higher, we will ship the available items separately. If you order total is less than $110 and you would still like to receive the available items before the backorder date, we will ship them separately for an additional charge of $5.95. Otherwise, all of your items will be held to ship at once.
Creating an account saves your shipping/billing address and will automatically fill-in every time you place an order with us. We DO NOT store your credit card information, so you will have to fill out that information each time. Your account will also keep an order history.
While Carhartt does manufacture some of their merchandise in the USA, a wide variety of items are manufactured outside of the USA. The J001, J140, J131, B01, FRJ184, FRJ237 and FRB100 are all made in the USA, additional items may be made in the USA as well.
Many of our customers say that Carhartt clothing runs large compared to other brands. The best way to figure out what size is best for you is to use the sizing information found here .