Rated 5 out of 5 by sshane Owner of 4 of these
The mug is really good. In terms of build quality it is hard to imagine it getting much better. Other than the lid it is all metal and retains heat really well.
I did hit the problem where when opening the lid/taking it apart the rubber gasket comes off. This is only a problem if you disassemble the lid to clean it. You'll see a few people hit this issue. It is the soft plastic where the liquid comes out. It is "soft plastic" so it is easy to generate enough friction to get it off. If you don't notice it is small and you'll lose it down the drain. Anyway I was pretty concerned about this because it happened a couple of times, and 2/4 mugs were DOA, and I really liked the mugs so I was frustrated. I had jumped the gun and left a negative review. After I found I could contact them, I did, and at no charge they sent me out two rubber gaskets which took a couple of days to arrive. I didn't have to prod them and they were quite nice about it. Honestly I can't imagine another company being this responsive to their customers that sell mugs. But it makes a lot of sense given that they probably cost about 5cents and the mug is worth a lot more than that. That is pretty cool anyway to get this service. If you look at the other comments (negative) they generally respond and my experience is if people reach out they'll take care of the issue. Unfortunately there isn't a way I can find to remove the negative review. So I am kicking off a new one. But I wanted to highlight this fact that you can buy the mug with confidence. Unless you abuse it would seem you can rest assured they'll stand behind the product. It is way better than most mugs I have tried. From a screw lid that doesn' t loosen over time the dimensions are great and the quality is amazing.
June 30, 2016
Rated 5 out of 5 by RLNIII Best Mug I Have Ever Owned
This mug is almost perfect! The achilles heel of this mug is the cap by all means but that isn't saying much against it. If the cap is damaged in any way it can become unattractive or useless. I've owned three of these over past few years and the only problem I've ever had came from the cap landing first into concrete. The ugliness isn't much of a big deal in many work situations but I'm not working in such places. Aesthetics is kind of important to my job. Therefore, I've never thrown a Stanley product into the recycling or waste bin but have rather given these mugs to other people. Otherwise, if you're competent and are familiar with cleaning mechanical parts (inside the cap) without losing pieces then this is an absolutely fabulous mug that will last years and years.
June 23, 2016
Rated 5 out of 5 by Tige This is GREAT gear. I Love it!
I received my Stanley 16 ounce about 6 weeks ago. This is a phenomenal piece of gear! It's the best at keeping cool things cold, and hot things hot. It is better than advertised. I consider mine indispensable and will never be without it. I may get the 20 oz also. If you don't have one of these – you need to get one now. (Or two) :-)
June 6, 2016
Rated 5 out of 5 by bicyclejohn fire proof!
Got in fall of 2015, keep coffee hot as long as it claims and drinkable even longer. It's pretty tough it's taken a few 20 falls onto concrete couple small dents in bottom and one small chip on the lid. This thing even made it though a switch grass fire sort of melted the sticker that says stanley (sort of) and plastic lid was pretty hot it now has a custom finger print on the bottom to drink. Only two grips and they are minor bottom takes a little "breaking in" she is a little stiff when new, and every once in a while (even pre falls and fire) when drink it will just decide to Dribble on you when drinking so make sure that button is in all they way seem to happen more often if it's half depressed
June 2, 2016
Rated 5 out of 5 by Dalea I love this mug.
I love this mug, my coffee stays hot for hours. But if you lose the little rubber piece that goes on the plunger, it makes the mug useless. And I can't get anyone to understand what rubber piece I am talking about. It goes to the part that sticks up.
May 31, 2016
Rated 5 out of 5 by june Best mug I've owned
I bought a similar version of this mug in 2013. It lasted 3 years of daily use, never leaked, always kept my coffee hot. Ultimately my clumsiness did it in (dropping it on concrete, cracking the lid). The model I bought had been discontinued, but Stanley stands by it's lifetime warranty. Since they could not send a new part they sent this mug as a replacement. I love it even more than the original and highly recommend it. With Stanley you get quality goods and excellent customer service!!
May 5, 2016
Rated 5 out of 5 by JROC Great!
I've had mine for around a year and its awesome I use it every day. It definitely keeps my coffee hot! usually I have to wait a few hours after brewing to drink it. This thing is almost bullet proof, I ran over my first one with the tractor (not recommended) I had to replace it right away, its that good!
April 20, 2016
Rated 5 out of 5 by Sue B Excellent mug, but be careful when cleaning
I bought one of these for each member of my family after I'd used mine for a few months. I read the reviews and was aware of the possibility of losing the small, plastic gasket that seals the drinking hole. This can happen when the cap is taken apart for cleaning. Sure enough, my son in Japan lost his. I cannibalized mine and gave him the part when I visited recently, then emailed Stanley when I got home last week. The replacement came in the mail today, no charge. The mug fits in my car's drink receptacle, doesn't leak, cleans easily, and keeps drinks hot or cold for many hours. Just pay attention to the gasket when you're cleaning it. If you do lose the gasket, Stanley will replace it for free.
April 20, 2016