Rated 5 out of 5 by Fran Great mug, better warranty!!!
I've had my mug since 2014 and use it every day. A week ago the flip top broke while washing. I submitted a simple warranty claim and my new top was at my house 3 days later. I expected to be a hassle or be denied. It's great that there are still companies that stand behind their products. I will continue to use Stanley products.
October 16, 2016
Rated 5 out of 5 by Virgie Great product but...
The paint is flaking off and the handle is loose. The lid is starting to leak, and probably needs a new seal. How do I get one?
April 15, 2016
Rated 5 out of 5 by Big Dave Well balanced .
For its size its better than traditional mug ,because its liter ,The handle is roomy
which will avoid pulling away accidents the rim is fine Perfect for sipping ,
very good indeed.
February 16, 2016
Rated 5 out of 5 by plano Best mug ever
went out early Saturday morning duck hunting ,4am . Filled with hot coffee ,drank half on trip to swamp, forgot about it and our lab, Drake had knocked the mug over on the floor , it didn't spill a drop , and at Noon ,it was hot enough to make me happy ! . Then I took the mug in to clean it and found the closure lid was off (this had never happened in 5 months prior) . I tore the truck apart and found it, snapped it in and its just like new. And that's all I have to say about that !!!!!!!!!!!!!! Great product ! Thanks Mr. Stanley
October 28, 2014
Rated 4 out of 5 by AlaskanHalky Great Mug! Favorite so far! 1 slight problem
I bought this mug about 5 months ago, it's been fantastic. I use it all day every day, for coffee, soup, hot water... Etc...BUT... The lid hinge piece snapped and now I can't keep the cap attached while drinking... As a result it's gotten lost,(then found, then lost, then found) and now I've quit using it... I can't seem to find any replacement parts for this mug... surely I don't have to buy a whole new 25.00 mug, do I?
May 5, 2016
Rated 4 out of 5 by Rick Comfortable and convenient
Bought this a week ago. It was love at first sight. Comfortable in the hand, well insulated for long heat retention, Effective lid seal.
I want to second the other comment about the vent hole location. It's right where my nose hits the lid, so after a small sip, it develops an airlock, and no more coffee flows, until, that is, I give up and tip the mug down slightly, when I get a big gulp when I least expect it. This would be very dangerous if it were to happen with scalding hot coffee, but so far I've been lucky and I've only encountered it when the cup is half-full and has cooled somewhat. Please redesign your lid to have two vent holes spaced about 3/4" apart, so this situation won't happen again.
February 4, 2016
Rated 4 out of 5 by Trish Socal Great cug but....
I really like this cup but..... There is a big problem with rubber gasket in the lid.
It's very hard to keep clean. It's looks like mold is in the rubber. I have tried to get a replace!ent through your website but nothing yet. I have started to use a #64 rubber band as a replacement for the gasket. So far so good but would really like to have proper gasket. Can you do something about this problem?
January 1, 2016
Rated 1 out of 5 by donna 2nd time that the handle feel off!
I bought this for my husband for Christmas in December I had to take it back because the handle fell off, the retailer exchanged it for me. My husband brought it home again this week, the same exact problem? Why is this happening? We have always purchased your products and never had any problems in the past.I thought I would recommend this product but something is not right with your procedure attaching the handle? I think you need to look into this. Have you received complaints about the handle from other customers?
May 6, 2016